Product Designer • Since March 2026
overview
As a Product Designer at Solace, I focus on acquisition and growth, designing across patient and advocate platforms on scheduling, communication, and onboarding. My work spans improving existing journeys, shaping new product experiences, and evolving our design system to create more intuitive experiences that build trust and improve conversion.
Experimentation is one of the core parts of my work, including frequent A/B/C testing to validate design decisions and understand their impact.
As many experiments are ongoing, full processes, test variants, and results remain confidential under NDA. I’d be happy to share more in conversation.
Growth & Acquisition
Advocate Profiles
Solace traditionally connects patients with advocates through a centralized intake process. Advocate Profiles introduce a new acquisition channel, allowing advocates to share their expertise and attract patients directly.
I designed the advocate profile and integrated it into Solace’s existing patient onboarding and physician matching workflows
01/
Managing Users' Expectations
Patients expect to work directly with their chosen advocate, similar to familiar platforms like Zocdoc and Rula. However, Solace requires an additional provider intake visit to meet Medicare requirements before matching can take place.
Solution - Desktop:
1
2
3
1
Explain the Intake visit early and visualize the two step journey.
2
Keep the primary CTA clarified and always accessible.
3
Ease concerns with key visit details: duration, format, and insurance coverage.
Solution - Mobile:
Progressive Disclosure on Mobile
With limited screen space on mobile, we kept the two-step process visible at a glance and used a bottom sheet to explain each step in more detail when users needed it.
02/
Designing for Content Flexibility
Advocates can customize their profiles with optional info, creating varying content lengths. The challenge was to maintain a balanced, scannable layout across both minimal and content-rich profiles.
Solution:
Prioritize flexibility over space efficiency:
Stacked information vertically instead of side by side, giving each section room to grow without making the layout feel crowded or inconsistent.
03/
Making Complex Info Easier to Navigate
Advocates can customize their profiles with optional info, creating varying content lengths. The challenge was to maintain a balanced, scannable layout across both minimal and content-rich profiles.
Solution:
Prioritize flexibility over space efficiency:
Stacked information vertically instead of side by side, giving each section room to grow without making the layout feel crowded or inconsistent.
© 2026 Designed by Yidi Lin. Built with Framer, Cursor, and Claude Code
Contact
© 2026 Designed by Yidi Lin. Built with Framer, Cursor, and Claude Code
Contact
Product Designer • Since March 2026
overview
As a Product Designer at Solace, I focus on acquisition and growth, designing across patient and advocate platforms on scheduling, communication, and onboarding. My work spans improving existing journeys, shaping new product experiences, and evolving our design system to create more intuitive experiences that build trust and improve conversion.
Experimentation is one of the core parts of my work, including frequent A/B/C testing to validate design decisions and understand their impact.
As many experiments are ongoing, full processes, test variants, and results remain confidential under NDA. I’d be happy to share more in conversation.
Project SnapShot
Scheduling a Patient Visit
Advocate facing
Advocate Profile
Patient facing
HDYHAU
Patient facing
Intake Visit Booking
Patient facing
